Valamar’s platforms general terms and conditions


By using the internet pages and mobile applications of the company Valamar Riviera d.d. (hereinafter: Valamar) (together further in the text: Valamar’s platforms) it is considered that as users you are at all times familiar with these General Terms and Conditions, as well as Valamar’s Privacy Policy which you can find at, and where applicable, the Cookie Policy found on each individual platform that uses cookies, and that you fully understand and accept them.

Please note that on Valamar’s platforms, which are used to purchase products and services through accommodation contracts, there are also special terms of remote purchases that form an integral part of every such contract, and each user undertakes to familiarise themselves with them and accept them before purchasing.

If you do not agree with any part of the content of Valamar’s platforms, or any provision of these General Terms and Conditions or other policies and conditions, please do not use Valamar’s platforms.


The content published on Valamar’s platforms (texts, photos, video, audio materials, page design, logo, documents, program code, etc.) is protected by copyright and related intellectual property rights of Valamar or third parties, in which case Valamar uses them based on some other legal bases. All rights reserved.

Regarding the above, it is prohibited to copy, download, reproduce, publicly display, publish or otherwise use the entire content of Valamar’s platforms or a part of them without a prior written permission of Valamar. Unauthorised use of any content of the website, without the permission of the copyright owner, is considered a violation of copyright and is subject to legal action.

The use of the content of Valamar’s platforms includes the use of the content only for personal non-commercial purposes and with respect to all copyright and related intellectual property rights.

General Terms and Conditions of the Platforms specified in this Chapter apply equally to the benefit of Valamar as well as third-party service providers, and each of them has the right to enforce these terms directly and in their own name.


Users take full responsibility for their actions related to the Platform, and Valamar is fully released from all consequences, and above all possible lawsuits, demands or any other requests that would arise from the competent authorities or any third party, resulting from the user’s actions. In this case, the User is obliged to take over all possible claims of third parties (which they may have in connection with the User’s actions related to the Platform) up to the full amount of the damage.

Valamar reserves the right to change, adapt, modify, delete or remove any content that it deems inappropriate or contrary to the above rules, and the right to block users. Valamar reserves the right to immediately terminate any passwords or user accounts of users when such exist in the event of any user behaviour that Valamar, at its discretion, considers unacceptable, as well as in any case of non-compliance with these General Terms and Conditions.


Valamar shall endeavour to keep all content on Valamar’s platforms timely and accurate; however, Valamar does not guarantee users that the use of Valamar’s platforms will not be interrupted or that they will be available for use at any time without errors, nor does it guarantee that all functionalities will always be available.

Each user of Valamar’s platforms expressly agrees to use them solely at their own risk.

Valamar is not liable to users or any third party for any damages that may arise as a result of using Valamar’s platforms. The disclaimer related to the use of Valamar’s platforms refers to all direct or indirect damages, ordinary damages, lost profits or intangible damages caused by any bad features, error, exclusion, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in the communication line, theft, destruction or unauthorised access, alteration or misuse of records or caused by unauthorised use itself, termination of contract, inappropriate behaviour of any user, use or misuse of content, negligence or any other action.

The user of Valamar’s platforms expressly confirms that Valamar is not responsible for offensive, inappropriate or illegal behaviour of other users or third parties and that the risk of damages that may arise as a result of the above lies entirely with the end user.

Valamar is not responsible for the contents or the availability of other sites to which it links.

In the event that Valamar is nevertheless held liable in connection with any of Valamar’s platforms, Valamar’s compensation for damages may be up to the amount of compensation paid to Valamar.

With this statement, Valamar does not intend to limit its liability in relation to claims arising from the positive legislation of the Republic of Croatia, nor to exclude or limit liability in cases where it cannot be excluded or limited according to positive legislation. To the extent permitted by consumer protection law, Valamar will only be liable for costs incurred as a direct consequence of Valamar’s negligence.


Valamar shall try to resolve any disputes with the users related to the use of the platforms amicably so we invite users to always contact Valamar first so that we can help solve the problems as soon as possible.

In case of failure to reach an agreement, all disputes will be settled before the competent court according to the headquarters of Valamar, by applying Croatian law.

Disputes within the European Union related to online purchases can be resolved in the manner determined by the special conditions for such purchases.


The invalidity of a provision of these General Terms and Conditions does not entail the nullity of the General Terms and Conditions in their entirety, if it can survive without the invalid provision, and such invalidity will not affect the validity of any other provision of the General Terms and Conditions.

Valamar reserves the right to change the General Terms and Conditions of Valamar’s platforms as well as changing or terminating all or any part of Valamar’s platforms at any time without prior notice and is not responsible for any damage caused by these changes.

Changes shall come into force upon the publication on individual Valamar platforms.

Valamar Riviera d.d.
Croatia, Poreč, Stancija Kaligari 1
Personal identification number: 36201212847