GDPR policy

INFORMATION ON PERSONAL DATA PROCESSING

PERSONAL DATA CONTROLLER: Valamar Riviera d.d., Republic of Croatia, Poreč, Stancija Kaligari 1

PURPOSE OF PROCESSING: receipt and confirmation of your booking of the Service; enabling your booking and recording of all necessary data for processing your booking; enabling changes to or cancellation of your booking; sending a booking confirmation email; sending an email or text message, if necessary, to notify you of the status of or changes relating to your booking; charging penalties in the event of no-show, in accordance with the booking policy

LEGAL BASIS FOR PROCESSING: performance of the agreement, to which you agree by booking with us under the booking terms and conditions

DATA TRANSFER: For online bookings, Valamar uses the booking platform provided by Turneo Ltd, with its registered office at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom (Company number: 13986503). Turneo may process and consolidate data on an anonymised basis for the purpose of ensuring the security of the platform, fraud prevention, invoice calculation and issuance, service improvement, statistical analysis, and internal product development.

FURTHER PROCESSING ON THE GROUNDS OF LEGITIMATE INTEREST

Customer satisfaction surveys – After using a service, we may send you a customer satisfaction survey to your email address. Completing the survey is entirely voluntary, and its primary purpose is to collect feedback in order to improve service quality.

Direct marketing – We may use your contact details to send promotional messages relating to Valamar restaurants, special offers, promotions, events and related services. Messages may be sent via email, text, or instant messaging platforms (such as Viber, WhatsApp).

You have the right to object to the processing of personal data for the purpose of direct marketing and/or sending a customer satisfaction survey at any moment, without any negative consequences. You can submit your objection via email at: dpo@valamar.com.

MY RIGHTS: You may request access to your personal data, their rectification or alteration, data transmission (right to data portability), as well as erasure or restriction of processing (right to be forgotten) at any moment and free of charge, where possible. You also have all other rights stipulated by Regulation (EU) 2016/679, including the right to lodge a complaint with a supervisory authority.

CONTACT FOR ADDITIONAL INFORMATION: pical.beach@valamar.com

DATA PROTECTION OFFICER: dpo@valamar.com

PERSONAL DATA PROTECTION POLICY: https://www.valamar.com/hr/izjava-o-privatnosti/